Knowing what financial services companies and people in Mexico require and use, as well as their characteristics and access limitations, is a fundamental step so that users and providers can manage and improve their supply, demand and affordability, which in turn contributes to formalizing and grow the national economy.
Guillermina Rodríguez, deputy director of Economic Studies at Citibanamex, Juan Luis Ordaz, director of Financial Education at Citibanamex, and Sebastián García, researcher at the FAIR Center of the Tecnológico de Monterrey Business School, share their vision on how to build indicators and tools that measure more precisely financial inclusion and facilitate decision-making towards reducing the access gap.